Terms of Service
Last updated: October 2026
By using Alongside, you agree to these terms. Alongside provides an AI-powered daily phone call service for elderly parents and a wellbeing dashboard for their adult children.
1. Service description
Alongside uses AI technology to conduct daily check-in calls with elderly parents. A short summary of each call is shared with the family account holder and the family members they invite. This is not a medical service and does not replace professional healthcare, emergency services, or regular in-person contact.
2. Your parent's consent
Your parent decides for themselves. Before any regular calls start, we ring your parent once to explain the service and ask whether they are happy to go ahead. That one call is recorded, and we keep the recording as a record of their answer. Daily calls start only if they say yes. Daily calls are not recorded; they are transcribed (turned into text) so we can write you a summary. Your parent can stop the calls at any time by saying so on a call. You agree to tell your parent about Alongside before we ring, and to give us a phone number that is theirs.
3. Not a substitute for emergency services
Alongside is not a medical alert or emergency response service. If you believe your parent is in immediate danger, call 000 (Australia) or your local emergency service. SMS alerts are best-effort and are not guaranteed to arrive in real time.
4. Billing
Subscriptions are billed monthly. New customers get a 14-day free trial, starting on the day your parent agrees to the calls; if they decline during the trial, the subscription is closed and nothing is charged. Returning customers do not get a second free trial. You may cancel at any time — access continues until the end of the current billing period. Refunds are available within 7 days of initial charge. Contact hello@alongsidecalls.com for billing issues.
5. Acceptable use
You may not use Alongside to monitor a person without their knowledge or consent. Misuse will result in immediate account termination without refund.
6. Limitation of liability
Alongside is provided as-is. We are not liable for missed calls due to technical issues, carrier failures, or incorrect contact details. Our maximum liability is limited to the amount paid in the 30 days prior to any claim.
7. Contact
Questions about these terms: hello@alongsidecalls.com